Satisfaction of users of family health units in Paraguay in 2020: a multicenter study
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Abstract
Introduction: the degree of satisfaction and dissatisfaction factors in patients in family health units provide information on the quality of care.
Objectives: to determine the level of satisfaction of users of family health units of the Departamento Central (Paraguay) in 2020. In addition, to describe the demographic characteristics and quality of life of the respondents.
Methodology: we conducted an observational, prospective, cross-sectional, multicenter study. We included men and women over 18 years of age, users of six family health units of the Departamento Central (Paraguay) in 2020, who agreed to participate in the survey. Subjects with inability to communicate were excluded. Demographic variables (age, sex, education, own income) were determined, satisfaction was measured with the Baker questionnaire and quality of life with the EQ-5D questionnaire. Non-probability sampling was used. The research was approved by the Ethics Committee of the Universidad Privada del Este.
Results: 343 subjects entered the study, 257 women with a mean age of 44 years and 86 men with a mean age of 46 years. Marital status married or concubine predominated (62 %), with higher education (62 %), with own income (54 %) and poor quality of life (57 %). Satisfaction with health care was 49 %. The factors significantly related to dissatisfaction were female sex and having own income.
Conclusion: satisfaction with the care in 6 family health units was 49 %. The female sex and having own income were significantly related to dissatisfaction. It is recommended to periodically evaluate the satisfaction of primary care patients and compare it with other health regions.
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